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Exchange Policy (No Returns)

Exchange Policy (No Returns / No Refunds)

Last updated: November 2026

⚠️ Strict No Return & No Refund Policy

At Adam & Kids, all apparel sales are final. We do NOT accept returns or provide cash/bank refunds once an order is delivered. We gladly offer Size Exchanges and Defect Replacements in accordance with the guidelines below.

1. 7-Day Size & Defect Exchange Window

Contact our support team with your Order ID (#AK-XXXX) and your desired replacement size:

Our team will arrange a reverse pickup for your garment. Once the piece is inspected at our Kollam boutique, your new replacement size is dispatched immediately.

3. Order Cancellation Prior to Dispatch

Orders can only be cancelled before they are handed over to our courier partner. Once an order is marked Dispatched / Shipped, it cannot be cancelled or refunded; only the 7-day size exchange process will apply upon delivery.

We understand that children grow fast and sizing can occasionally differ. We accept exchange requests within 7 days from the delivery date under the following conditions:

  • Size Exchanges: If a garment does not fit your child, you may request an exchange for another available size in the same style or a store credit code.
  • Defect / Transit Damage: If you receive a damaged or incorrect piece, notify us within 48 hours with an unboxing photo/video for an immediate replacement.
  • Condition: Garments must be unworn, unwashed, unaltered, and with all original brand tags, labels, and packaging intact.
  • Hygiene Exclusions: For child health and hygiene, baby innerwear, cloth diapers, and socks cannot be exchanged under any circumstances.

2. How to Request an Exchange

Contact our support team with your Order ID (#AK-XXXX) and your desired replacement size:

Our team will arrange a reverse pickup for your garment. Once the piece is inspected at our Kollam boutique, your new replacement size is dispatched immediately.

3. Order Cancellation Prior to Dispatch

Orders can only be cancelled before they are handed over to our courier partner. Once an order is marked Dispatched / Shipped, it cannot be cancelled or refunded; only the 7-day size exchange process will apply upon delivery.